Enabling Super-Service with VisNetic MailFlow

A Functional Overview

Contents :

Introduction - Opportunities & Challenges
Concepts and Terminology
How email gets into VisNetic MailFlow
Routing email messages in VisNetic MailFlow
Handling tickets in ticketboxes
The role of agents, groups, and security
The power of contact management
Reporting, logging, and alerting
Powerful web-based architecture

Begin

Introduction

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Deerfield Communications Inc.
625 Kenmoor Ave SE
Suite 301
Grand Rapids, MI 49546
Toll Free: 800.599.8856
Phone: +1 989.732.8856
Fax: +1 989.731.9299
Email: sales@visnetic.com